Terms of Service

Acceptance

By using WebsiteDown, you agree to these terms. If you do not agree, do not use the service.

Service description

WebsiteDown provides website status checking, outage detection, and uptime monitoring. Free features include manual checks and AI intelligence. Paid plans add automated monitoring and alerting.

Acceptable use

You agree not to:

• Use the service to conduct denial-of-service attacks or abuse checks against target domains.
• Automate requests beyond reasonable use or circumvent rate limits.
• Submit false outage reports or manipulate community data.
• Reverse-engineer, scrape, or redistribute the service.

Billing

Paid subscriptions are processed by Stripe and billed either monthly or yearly, depending on the cycle you choose at checkout. Prices are shown in US dollars and exclude any sales tax or VAT that applies where you are; Stripe adds it at checkout where required.

Subscriptions renew automatically at the end of each billing period until you cancel, and the card on file is charged at the price for your plan and cycle.

Starter includes a 7-day free trial for first-time paid subscribers. You are not charged during the trial, and we email you before it converts. The trial is available once per customer — if you have subscribed before, upgrading or resubscribing starts billing immediately. Plans without a trial are charged at checkout and renew at the price shown on the pricing page.

You can cancel at any time from Settings. Cancelling stops the next renewal; access continues until the end of the period you have already paid for, and we do not pro-rate the remainder. Refunds are handled on a case-by-case basis — contact us and we will look at it.

If we change the price of a plan, the change applies from your next renewal and we will email you before it takes effect.

Disclaimer

WebsiteDown is provided "as is." We do our best to provide accurate status data but cannot guarantee 100% accuracy. Status checks reflect reachability from our infrastructure and may not match your local experience.

Limitation of liability

WebsiteDown is not liable for damages resulting from service outages, inaccurate data, or missed alerts. Our maximum liability is limited to fees paid in the preceding 12 months.

Changes

We may update these terms. Continued use after changes constitutes acceptance. Material changes will be communicated via email to registered users.

Trademarks

WebsiteDown is operated by Vantlir LLC. WebsiteDown and the WebsiteDown logo are brand names of Vantlir LLC.